Calling 999
You should only ring 999 on the phone if you
are calling about an emergency.
If it is a non-emergency, then you need to
phone 0845 456 4567.
There are different kinds of emergencies, here are some
examples:
- Someone’s life is in danger (For example, a car crash happens
and people in the car need help)
- There is a risk that someone could seriously hurt themselves or
somebody else (For example you might see somebody threatening
somebody else with a weapon, like a knife)
- A crime is happening or about to happen (For example you
see someone breaking into a house or a car).
You should never call the police as a joke or for a laugh. This
is called a hoax call and is a really stupid thing to do.
What happens when you ring 999?
When you dial 999, a person called an operator will answer the
phone.
The operator will ask you which emergency service you need. If
you're not sure you should explain what has happened and ask the
operator to decide.
You will then speak to someone who will ask you some questions.
Try to stay calm and answer any questions as clearly as you
can.
If you do not understand the question, ask the person to explain
it to you.
You might be asked to stay on the line, so do not put the phone
down until you are told to.